Pullman Phu Quoc Beach resort - Luxury hotel - Complaint handling policy

Complaint handling policy

Complaint handling policy

– Receive all customer complaints related to the use of the company’s services.

– In all cases of warranty, you can contact us for warranty procedures.

– The time to settle a complaint within a maximum of 03 (three) working days from the date of receipt of the customer’s complaint. In case of force majeure, both parties will negotiate by themselves.

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